TOPIC: After sale questions

Hello Omkar,

I am working on releasing the update today. It has 3 fixes total:
1. Registration requirement mode fixes
2. mp3 player fixes
3. Cart landing (ItemId) fix - this is what you requested.

Cheers

Deian,

your current attitude to do your business
and especially the way you communicate with customers
is unprofessional and unacceptable.
You may want to rethink to continue like this.

My J3 site is with a shop on hold for 3 weeks
and my account still shows no product updates.

I don`t want to discuss any further
and I don`t want to hear empty promises anymore.

Your product obviously has issues, you confirmed them
and it is not working as expected.
I will now return to J1.5 with a working shop.

From my side you have 2 options now:

1. Do a refund voluntarily yourself, no matter if it is in time or not,
no matter the reason and I will rebuy in a few months when back to J3.

2. Refuse it, you have your one time payment and we are done forever
and I will do an appropriate review on JED.

I leave this choice to you to see what kind of wood you are made of
and if I continue doing business with you.

If I do not see a paypal instruction about a refund in around a week,
I assume you have chosen option 2.

Dear Omkar,

The account you have had 3 product updates just this week.

Regarding the issues I assumed to exist - actually the ItemId is there so it's most likely some other may be fixable by configuration issue.

For the refund - no problem. Since you are not going to use it, I am willing to provide you a refund.

Problem is due to me being exclusively busy this week I could not pay the needed attention to you and help you out to configure it. I might have been exceptionaly busy and slow this week but that doesn't mean I'm a thief or anything. You can have your money back anytime.

Please confirm via email one of the following:
1. Transaction number for the refund.
2. Login information for the site if you want me to see why you have this issue (which no one else reported yet), so I can help. If it's not fixed today I still guarantee a refund.

Let me know how to proceed.

Kind regards,
Deian

Update:

I did some more testing and Omkar, you are actually (not that I had any doubts) completely right regarding the problem.

ItemId is there BUT when using cart mode it's WRONG.

So the initial assumption was right.

Thanks for reporting!

I'm fixing that right now.

You are still eligible for a complete refund if you want one. Meanwhile the update with the fix will be on the site within a hour.

Package is updated, everyone who purchased the business edition (that's now the primary edition), can download the latest package from their old download/order links.

Cheers!

admin wrote:
Good, as we say, shit happens and this time it was our turn.

I have to make my decisions yet and after waiting 3 weeks for a working shop
and waiting to see update files in my account (still doesn`t show as of today)
mine is to discontinue with J3, which is completely removed from my server.
I switched back to J1.5, confirmed on my site www.omkarmusic.com

My paypal transactioncode is: 8AT18917UG469493B (from omkarmusic)
I can claim the refund myself, but I want you to do it voluntarily.
Just trigger the refund and we do business again.
I will return back and trigger purchase when I have the time for J3.