TOPIC: download limit not working

Hi,

Is it possible that you are testing while logged in as admin?

Can I have a look?

Cheers

Thank you for your quick response,

unfortunately, the problem persists when I am not logged in, even on another machine.

I'll set up a link to test and email it to you,

regards,

Michi

OK Thanks!

Thank you for your help.

The test case I set up for you did work properly, so I inquired in my original case that is downloading happily more than 25 times instead of 3 by now.

In the quick sell backend in the orders-view, the download-counter of that file in question is always 0.

What's going wrong?

My current idea is to delete the files and re-upload them. I hesitate because they are quite large and my broadband connection is not too broad.

Any suggestions?

Hi mate,

Are you starting those downloads simultaneously?

If you do, that's the case as QuickSell marks the download as complete once the last byte is sent to the client.

If your files are big you are able to start multiple downloads without finishing them, therefore succesful download is not being counted, because you don't want an user to download half of the file and run out of downloads in case the broadband resets the connection.

Do you think that's the case?

Looking forward to your reply

Kind regards,
Deian

Hi Deian,

this might be it, I started downloads simultaneously, file is about 80MB large.

Let's assume I started 10 simultaneous downloads, what happened if the first 3 are completed? Will the other 7 be continued or stopped?

How could I solve this?

Thanks a lot,

Michi