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TOPIC: email not being sent to customer

email not being sent to customer 9 years 7 months ago #2174

  • stevehill
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Hi,

So almost there with the quicksell however when making a purchase the customer is taken to paypal, they pay they then have to click return to site where they will obtain the download link, however the link is not emailed to them and it should be, I have checked the config and must be missing something.

Any clues
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email not being sent to customer 9 years 7 months ago #2175

  • admin
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Hi Steve,

Is the joomla email properly setup? Are the files big? Can I have a look?

QuickSell uses joomla api to send email, so all needs to be properly configured with SMTP and etc.

Thanks!
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email not being sent to customer 9 years 6 months ago #2192

I am having the same issue, and my Joomla email is set up properly, based on a test using Joomla's Private Messaging component. Email is delivered via SMTP. What do I try next?
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email not being sent to customer 9 years 6 months ago #2193

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Hello,

How large are the files? Is the attach files feature set on?

Thanks
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email not being sent to customer 9 years 6 months ago #2194

admin wrote:
Hello,

How large are the files? Is the attach files feature set on?

Thanks

The file is fairly small, 1.7MB. Yes, Attach Files is activated. Joomla is v3.3.6 and QS is v3.5.3.
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email not being sent to customer 9 years 6 months ago #2196

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Hi,

Could I have a look? What is the format of the files? Are you using GMail (has problems with executables).

Thank you!

P.S. QS Seems outdated, is it processing paypal orders at all? I sent newsletter that update is needed due to paypal changing their ssl.
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