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email not being sent to customer

TOPIC: email not being sent to customer

email not being sent to customer 9 years 5 months ago #2197

admin wrote:
Hi,

Could I have a look? What is the format of the files? Are you using GMail (has problems with executables).

Thank you!

P.S. QS Seems outdated, is it processing paypal orders at all? I sent newsletter that update is needed due to paypal changing their ssl.

The files are PDF. The encryption option is checked. We are not using Gmail, it's a cPanel Linux server. Paypal transactions are going through fine. What kind of access do you need to look?
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email not being sent to customer 9 years 5 months ago #2198

  • ashken
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I have same problem with my site, the email is not send, but the payment is OK !!!
When i try to buy a zip product file, the paypal payment works , i have the paypal notification, but no mail with the download link !!!!
Please help !!!!
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email not being sent to customer 9 years 5 months ago #2199

  • admin
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macmasterservices admin login is enough, thank you.

ashken, also admin login will be enough so I can see what's going on.

Thank you both!

Email for the login This email address is being protected from spambots. You need JavaScript enabled to view it.
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email not being sent to customer 9 years 5 months ago #2200

admin wrote:
macmasterservices admin login is enough, thank you.

ashken, also admin login will be enough so I can see what's going on.

Thank you both!

Email for the login This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi, I looked for a way to send you the login info via a Private Message on your forum, but there is none. I don't want to send the login info via email, so I reported you to the moderator, which may be you... ;)

Anyhow, how can I get this info to you securely? Kunena has a built in PM system which you may want to enable.
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email not being sent to customer 9 years 5 months ago #2201

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Hi,

I will enable it now. Cheers!
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Re:email not being sent to customer 9 years 5 months ago #2202

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Actually I may need to update it as I don't see it. Are you using a custom plugin?


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