TOPIC: email not being sent to customer

admin wrote:
The files are PDF. The encryption option is checked. We are not using Gmail, it's a cPanel Linux server. Paypal transactions are going through fine. What kind of access do you need to look?

I have same problem with my site, the email is not send, but the payment is OK !!!
When i try to buy a zip product file, the paypal payment works , i have the paypal notification, but no mail with the download link !!!!
Please help !!!!

macmasterservices admin login is enough, thank you.

ashken, also admin login will be enough so I can see what's going on.

Thank you both!

Email for the login This email address is being protected from spambots. You need JavaScript enabled to view it.

admin wrote:
Hi, I looked for a way to send you the login info via a Private Message on your forum, but there is none. I don't want to send the login info via email, so I reported you to the moderator, which may be you...

Anyhow, how can I get this info to you securely? Kunena has a built in PM system which you may want to enable.

Hi,

I will enable it now. Cheers!

Actually I may need to update it as I don't see it. Are you using a custom plugin?


Sent from my iPhone using Tapatalk