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TOPIC: Download PDF error

Download PDF error 7 years 10 months ago #3297

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Hi there,

Did you try with the new format I suggested? PDF 1.4 or 1.5? Let me know if you need help converting.

Meanwhile I will check what's up with the new pdf framework used in the past few updates and make sure landscape works.

Thanks!
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Download PDF error 7 years 9 months ago #3305

Same situation.
After buying a pdf, there is a PDF link, but when clicked there is 500 Internal Server Error.
What shoud I gonna do?
Please help!
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Download PDF error 7 years 9 months ago #3306

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Hello,

Please try what I suggested in the previous post, re-save the file in PDF 1.5 Acrobat 5.0 format.

This is a proven fix.

Thanks!
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Download PDF error 7 years 9 months ago #3307

I have tested with resaved PDF 1.5 and the same situation.
This URL doesn't work.
mydomain.co.jp/?ebook=title&action=wc_or...d9aabbb&order_id=667

I have tested with ePub file and it says "Oops, the link you are using has expired, you need to order again."
I have tested with 2 different servers and the same situations.

What's wrong!?
Any suggestions, please!
Last Edit: 7 years 9 months ago by stranding@gmail.com.
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Download PDF error 7 years 9 months ago #3309

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Hello,

This shouldn't really happen. The error might be coming from something different than PDF format, does it still occur with encryption off?

Thanks
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Download PDF error 7 years 2 months ago #3607

Hello, I have similar problem, but only with PDF. My PDF is of version 1.6 from Adobe InDesign CS5 (7.0.4). It happens only when encryption is activated, so definitely related to watermark/encryption.
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