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TOPIC: Encryption Issue

Encryption Issue 7 years 4 months ago #3355

Hi there,

When encryption is enabled then the downloaded PDF file is becoming (Unknown file) all the sudden but when this option is disabled then the file recognised as PDF immediately.

What do you think the issue is, and any possible solution?

Many thanks
Last Edit: 7 years 4 months ago by ashafi@live.ca.
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Encryption Issue 7 years 4 months ago #3357

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I am reposing my reply from the other thread
Hello Ashafi,

I think both problems are related. I've seen this happen when the status is Pendning for the order and WooCommerce does not provide data for the order to the ebook store plugin, do you think you can share some login info so I can look into it tomorrow when in the office?

Thanks
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Encryption Issue 7 years 4 months ago #3361

Access information was sent already to your email as requested. Please check.

I hope to hear from you very soon.

Much appreciated

Ali
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Encryption Issue 7 years 4 months ago #3367

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Hello Ali,

I belive we resolved it all via email?

Thanks
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